Local Accomodation Magament

Main Goals:

• Provide the trainees with theoretical and technical knowledge about local accommodation, as well as management skills.

 

Specific goals:

• Interpret the legal framework governing Local Accommodation;
• Understand the registration, licensing and communication process;
• Use the different digital platforms for promotion and dissemination;
• Define an adequate and fair pricing policy;
• Identify and apply standards of good hospitality practices;
• Manage complaints.

 

Modules| Syllabus (Total 32 horas):

Module I: Tourism in the Azores (6 hours):

• Types of tourist developments in the Region;
• Analysis of statistical data on the evolution of tourism in the Azores;
• Differences in legislation between the Azores and mainland Portugal.

Module II: Legalization of Local Accommodation (6 hours)

• Analysis of housing conditions and requirements;
• Analysis of the necessary documentation;
• File entry with the City Council;
• License inspection and acquisition process.

Module III: Prices, Calendars, Internal Management (6 hours):

• Market analysis and price fixing per night;
• Cleaning, shopping, presentation and maintenance of accommodation;
• The importance of the photos and description of the accommodation;
• Management of reservation calendar, cleaning, prices ​​and commissions.

Module IV: Dissemination Channels (6 hours):

• Analysis of different online dissemination channels and their differences;
• Registration and maintenance of each channel;
• What are “channel-managers” and what they are for;
• The importance of reviews.

Module V: Check-in Process and Booking Monitoring (6 hours):

• Simulation of check-in at a local accommodation (leaving the training/assessment facilities);
• Prior notice to the customer about the check-in procedure;
• Reservation monitoring and successful check-out guarantee;
• Mandatory communications to SEF and SREA;
• Written assessment.

 

To whom is intended:

• Owners of short-term accommodation;
• Managers/Administrators of Local Accommodation units;
• Tourism professionals;
• People who want to start managing Local Accommodation units.

 

Teaching methods:

The methods and techniques applied in the training action will be suitable for the target audience. The training will have the following methodologies:

• Lecture Method: The teacher will use this method in order to expose the main themes and key concepts to be addressed throughout the session;
• Interrogative Method: The teacher will ask questions to the trainees, inducing their reflection on the topics covered, in order to allow a better consolidation of the key concepts acquired;
• Active Method: The use of this method will give trainees a central role in the systematization of the contents. To this end, activities will be developed using the discussion of ideas, exercises to consolidate knowledge and case studies.

For the application of the pedagogical methods, the following techniques will be applied: exposition, questioning, debate, hands-on exercises, brainstorming, case studies, among others.

 

Assessment Methodology:

Regarding the assessment methodology, it is intended that the course includes two dimensions of student assessment: formative assessment and summative assessment.

• Formative assessment refers to the assessment to be carried out throughout the course, by monitoring the trainees’ learning in terms of acquired knowledge. Such monitoring will be done through knowledge consolidation exercises, consolidation questions, among others. This evaluation component is 70% of the course’s final grade.
• The summative assessment will be carried out through an assessment exercise – case study -, taking place at the end of the course, consolidating all acquired knowledge. This evaluation component is 30% of the course’s final grade.

The scale used in the systematization and final assessment exercises applied will be expressed in quantitative terms on a scale from 1 to 5 and will be convertible to a qualitative scale of 1 – Very Insufficient, 2 – Insufficient, 3 – Sufficient, 4 – Good and 5 – Very good.

The classification given to the trainees at the end of the course translates into: “Have been successful” and “Not successful”.

A trainee is considered successful in the course when his/her final classification is equal to or greater than 3, corresponding in qualitative terms to “Sufficient”.

The success of trainees in the course is also subject to verification of attendance, which should be 95% given its continuous nature.

 

Form of training:

• Continuous.

 

Forms of organization:

• In person.

 

Used space:

• Room with good light, ventilation, temperature and isolated from disturbing noises for the proper functioning of the class;
• Possibility of making the room darker, in order to watch video projections;
• Space equipped with all the necessary teaching resources;
• Furniture that respects the ergonomics rules of trainers and trainees;
• Big enough space (minimum 2 m2/trainee) to allow the arrangement of tables in “U” shape, in order to facilitate communication, as well as the implementation of group dynamics;
• Easy access location and in good health and safety conditions.

 

Teaching resources:

• Computer with Internet Connection;
• Whiteboard;
• Colored pens;
• Projector;
• Notepad;
• Writing material.

 

Supporting Documentation:

During the course, trainees will be provided with a set of support materials, namely, PowerPoint presentation (used by the trainer) and knowledge consolidation tools, considered essential.